17. WARRANTY & REPAIRS
17.1.1 Products sold by SoilCares are warranted for manufacturing defects for the period of one (1) year,
starting from the date of delivery as described in section 13.2 (“Warranty”). If SoilCares meets a claim
after expiration of the Warranty period, SoilCares does so without any obligation and no rights can be
derived from this by Customer.
17.1.2 The Warranty is limited to the repair and/or replacement or refund of any defective Products, which is
at SoilCares’ sole discretion. This Warranty shall be the Customer’s sole remedy in case of defective
Products. Article 7:17 of the Dutch Civil Code is excluded.
17.1.3 Products will not be covered by the Warranty in the following situations:
a) The Product is damaged due to natural disasters (such as by lightning, flood, earthquake etc.) or
other external forces such as power cuts, environmental or atmospheric disturbances;
b) The Product has been subjected to misuse, abuse, or unauthorized repair, whether by accident or
c) The Product’s warranty stickers have been removed, blemished or impaired;
d) The Product has been updated, reworked, or improperly tested by Customer or a third party;
e) The Product is an expendable item, such as a fuse or battery;
f) The Product has been found to be defective after the Warranty period has expired;
g) The Product was used contrary to the instructions in the relevant instructions manual;
17.1.4 Repaired or replaced Products are warranted for thirty (30) days from the delivery date of the
repaired or replaced Product, or for the remainder of the original Product's Warranty period,
whichever is longer.
17.1.5 Defects to Products must be registered with SoilCares, by sending an email to firstname.lastname@example.org
17.1.6 After registration of the issue, SoilCares agents will provide Customer with an initial remote diagnosis.
17.1.7 If repair or further diagnostics are required the Products need to be returned to SoilCares, or a
designated repair facility.
17.1.8 Customer agrees to use the original shipping flight case and SoilCares’ packaging instructions for any
return shipments (as available on the online helpdesk).
17.2 Product defects covered within the Warranty’s scope
17.2.1 After receipt of Customer’s email, SoilCares agents may provide Customer with a return merchandise
authorization (“RMA”) for the defective Product.
17.2.2 Within ten (10) calendar days of receiving the RMA, Customer shall return the defective Product to
SoilCares’ designated repair facility.
17.2.3 SoilCares shall decide on the shipping method and shall pay for logistics.
17.2.4 At SoilCares’ option, SoilCares will either:
i. exchange such Product for a new Product of the same type or a type of equivalent functionality;
ii. repair the Product; or
iii. refund the amount paid by Customer for the Product.
SoilCares – General terms and conditions – Revised 22 December 2017 13
17.3 Product defects outside of the Warranty’s scope
17.3.1 Customer shall pay a diagnostic and administrative fee for Products that it returns for repair if the
Product is not covered by the Warranty.
17.3.2 SoilCares shall provide Customer with a repair quotation based on the actual cost of repairing the
defective Products (i.e. with no margin added by SoilCares). In some situations, due to either high cost
of repairs or irreparable damage, SoilCares will recommend Customer to purchase a replacement
Product. Upon Customer’s written approval of the repair quotation, SoilCares will proceed with the
repairs. Once the repairs have been completed, an invoice for the repairs will be issued to Customer.
17.3.3 Any shipping costs related to the delivery of defective Products to SoilCares or to the factory for repair
will be borne by Customer.
17. WARRANTY & REPAIRS